About Us - African Chapter Tours (Pty)Ltd

Our Booking Procedures and Terms and Conditions

Simple and easy steps, the online enquiry document or free text email actioned by you directly from our website, which then secures our undivided attention in offering you a detailed proposal for your request together with descriptions, images and our expertise advice on the specifics related to your journey of discovery with African Chapter.

Our environmental policies ensure our procedures are of low impact to both the environment as well you the traveller. Some travellers being often more robust in terms of their requirements and facilities required, we endeavour to reduce your carbon footprint through our organizational procedures and your suggestions are naturally welcomed to produce sensational experiences while travelling with us.

From here the process is digital, from secure payment gateways, to gift vouchers or further electronic confirmation documents and vouchers! In order to protect our intellectual property as a trademarked brand, all maps, directions and supplier contact detail will be supplied after proof of payment has been sent to your corresponding team member of African Chapter Tours.

With our 24 hour travelling guests helpline well infiltrated with greater crises procedures and contacts, ensure our guests receive an outstanding service when travelling with our organisation!

We appreciate any comments or feedback you may want to share with our team or fellow travellers and have an active blog as well as facebook pages where all related topics are openly discussed and reviewed – your feedback and comments are highly appreciated on these platforms and although we follow up with an e-mail on your return we do request that you post your comments on our social media sites for our teams warm fuzzy feelings.

Your comments and compliments are added to our “compliment page” on our website for a running commentary on our progressive and effective service standards! Should we receive negative feedback relating to your journey or excursion our standard procedure is for management to make contact with you to assess the finer particulars relating and to further investigate the scenarios and situations which led to dissatisfactory results and to finalise and repair corrections and ensure our future guests are not afforded similar experiences and that your experience is apologised for after cognisant acceptance of rectification.

PS. Don’t forget to check our brag page on the testimonial link which will definitely encourage you to go with the conscious operator of choice, African Chapter Tours!

Terms & Conditions

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South African Tourism Services Association: SATSA Bonded - Financial Guarantee This seal of approval certifies
that the bearer holds insurance issued by SATIB Insurance Brokers and certain Lloyd's of London Underwriters , which comply with the European Community Directive (90/314/EEC) and carries the following cover levels:

Public Liability - ZAR5 million / incident / occurance AND Professional Indemnity - ZAR1 million / incident / occurance

Endorsed by the Southern Africa Tourism Services Association (SATSA).

*Subject to Terms & Conditions as set out in the relevant policy documents.
SATIB24 Crisis Call is a 24 hour emergency call service that manages guest related accidents and incidents.
Typical examples of emergency incidents are:
the sudden onset of potentially serious illness
an accident resulting in serious injury
an assault, rape, kidnap or other crime that threatens life or well being
exposure to blood, poisons or other hazardous materials
a fire or other natural disaster

The emergency call will be answered by a trained wilderness medical doctor who will access the situation and activate the appropriate action to be taken.
Note that this is a value-added service for which guests are
not charged

As seen on TV - kykNET

Contact Details

Tel: +27 11 545 6100
Fax: +27 11 805 4519
24hr line: +27 82 903 6910
Skype : african.chapter
Email: info@africanchapter.co.za

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